Click here & sign up to the newsletter to get a 10% discount on your next purchase in the online shop.
Shop – FAQ
Below you can find the most frequently asked questions in regards to the webshop. If you can’t find the information you are looking for, please refer to the Contact page where you can submit your questions.
What payment methods do you accept?
We currently accept payments via the myPOS payment provider. We accept the most popular payment methods such as, but not limited to, …
- Apple Pay
- Google Pay
- IBAN wire transfers
- Electronic invoices for Icelandic banks
A full list of accepted payment methods can be found on the myPOS website.
It’s also possible to pay cash (in Icelandic Króna), with card or contactless payments when picking up your order in Reykjavík, Iceland.
Which currency are you using in your shop?
The prices in my webshop are listed in either Euro, US Dollar, British Pounds or Icelandic Króna. This is automatically determined by your location but can also be changed during checkout. Most, but not all, payment methods are available for all currencies. Prices in currencies other than Icelandic Króna are updated on an hourly basis depending on the exchange rate. The base currency of this store is Icelandic Króna.
Are prices shown with VAT included?
All prices shown are with VAT included. When you select a country other than Iceland during checkout, prices will be shown with zero rate VAT during checkout. Please note that you are likely to pay VAT in your own country upon import.
My credit card payment is failing to go through. What's happening?
In most cases, issues with credit card payments are related to 3D Secure. This is a new security method which is active for every card. If you experience any issues, please send a message and Jeroen will try to find a solution for you.
I need an invoice. Can I get one?
Yes, you can after you placed the order and paid for it. Please send a message via the contact page with your order ID and Jeroen will send you one.
Do you ship worldwide?
All prints are shipped worldwide at a flat rate of 1500ISK with DHL.
All books and calendars are shipped wherever Pósturinn, the Icelandic Post, ships. This is pretty much everywhere in the world. The shipping cost is automatically calculated by Pósturinn during the checkout process.
Why does my order with a print and a book/calendar have two shipping options?
Prints are shipped from a different location than where I ship calendars and books from. For example, if your order contains a print and a book and/or calendar, you will get free shipping for the print and will be charged shipping for the book(s) and/or calendar(s).
Will I have to pay import duties on items purchased from your website?
All orders destined for any destination other than Iceland, will not have VAT charged during checkout. When such orders arrive in the destination country, you might be required to pay VAT, import duties and/or administrative fees. It is your responsibility to pay these charges. It’s also important to verify that the VAT and import duties are correctly charged. In many countries, there is a lower VAT rate for books for example.
In some cases you might not have to pay VAT, import duties and/or administrative fees:
- When ordering fine art prints, each order is fulfilled within the region you are located in (if possible). Prints for destinations within the EU, UK and US are printed within the same region. This means there are no import duties on those orders.
- Some regions might not impose import duties on printed books.
Where do you ship the products from?
Prints are fulfilled and shipped from within the EU. They are shipped using DHL. If you are located outside of the EU, you are likely going to have to pay VAT, import duties and/or administrative fees.
Calendars and books are always shipped from Iceland. They are shipped using the Icelandic Post (Pósturinn). This means you are likely going to have to pay VAT, import duties and/or administrative fees.
E-books are digital products and are not shipped.
When will I get my order?
When shipping out calendars and books, it usually takes 1-2 days top fulfilling the order after which it is shipped out using the Icelandic Post (Pósturinn).
When ordering prints, it takes 2-3 days to fulfill an order after which it is shipped out using DHL.
Digital goods, such as e-books, are made available right away. Please be advised that delays are always possible due to COVID-19 or other circumstances. Orders made during holiday periods or sale days, such as Black Friday, can mean longer delivery times.
The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, please get in touch with Jeroen with your order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please get in touch with Jeroen.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please get in touch with Jeroen within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Because most products we sell are custom-made or digital, we do not offer returns and exchanges. Digital goods, such as e-books, can not be returned either. A detailed return & refund policy can be found on a dedicated page.
Of course, if there’s something wrong with your order, please reach out to Jeroen so he can find a satisfactory solution!
Are there any discount codes available?
When signing up to the newsletter, you will get a discount code after confirming your subscription. The discount code grants you 10% off in the shop.
Where can I find more information about the limited edition prints?
If you require more information about the limited edition prints, such as the available sizes, printing process, sustainability & shipping, please refer to the Fine Art Prints FAQ page.
Where can I find the terms, conditions & policies?
You can find all the terms, conditions and policies on their own dedicated pages:
- Terms & Conditions
- Return & Refund Policy
- Photo Workshop Terms & Conditions (only applicable to Iceland Travel photo workshops)