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Fine Art Prints – FAQ

Below you can find the most frequently asked questions in regards to the limited edition prints Jeroen sells. If you can’t find the information you are looking for, please refer to the Contact page where you can submit your questions.

If you have questions specific to the webshop, such as about payment methods and policies, please refer to the shop FAQ page.

What can I expect when ordering a limited edition fine art print?

Each image will be printed by Jeroen using a high quality Canon ImagePROGRAF PRO-1100 printer. The artworks themselves are printed on high quality Fotospeed Natural Soft Textured fine art paper, which is some of the best quality paper out there. Prints on this paper last for a 100+ years. Surrounding the image is a white border to retain the original images dimensions. This makes them easy to frame.

Which sizes are available & in which quantities?

Unless otherwise specified, each print is available in the following sizes and as a limited run in this finish:

A3 (30cm x 42cm, 11.7inches x 16.5inches): 10 prints
A2 (42cm x 59cm, 16.5inches x 23.4inches): 5 prints

All fine art paper prints are limited in size and quantity. Some photographs might have been available in the past in other sizes and finishes during, for example, photography exhibitions. Jeroen always retains the right to print the same images on other materials for use in, for example, photography exhibitions.

What does it mean that prints are 'time limited'?

Several times per year, Jeroen will be selecting & publishing new print collections that will become available as limited edition fine art prints. This means that the prints you can see today are not available forever and are therefore limited in time as well as in numbers.

What is included with my purchase?

When buying a print, you can expect the following:

A sturdy cardboard tube which contains a fine art print ,with a white border, on high quality Fotospeed Natural Soft Textured fine art paper.
A certificate of authenticity.
A thank you letter.

How will my print be shipped?

Depending on the size, prints are shipped either in reinforced tube or flat packaging to ensure they arrive safe and undamaged. The packaging is extremely sturdy. All prints are shipped via DHL courier.

When will I receive my print?

When ordering prints, it takes approx. 2-3 business days to fulfill an order after which it is shipped out using the Icelandic Post service.

The shipping time depends on your location, but can be estimated as follows:

USA: 6–8 business days
Europe: 6–8 business days
Australia: 7–14 business days
Japan: 7–14 business days
International: 10–20 business days

The shipping times mentioned here are estimations and are by no means guaranteed. Please be advised that in busier periods, such as around Black Friday & Christmas, there can be a delay in shipping times.

How much does shipping cost?

Fine art prints sold on this website are shipped for free globally!

My print got damaged during transport. What can I do?

Each prints is shipped in sturdy packaging. In the unlikely event that your print arrived damaged, we will replace it for you free of charge. To help us resolve this for you quickly, please get in touch with Jeroen within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Will I have to pay import duties or VAT when I receive my print?

All orders destined for any destination other than Iceland, will not have VAT charged during checkout. When ordering fine art prints, each order is fulfilled within the region you are located in (if possible):

When prints arrive to the destination country, you might be required to pay VAT, import duties and/or administrative fees. It is your responsibility to pay these charges.